French Customer Advisor for Oui SNCF
As part of
Webhelp you will have the unique opportunity to build your international career
in a fast-paced growth company based in sunny Lisbon. Our employees are
open-minded, inclusive and proactive people that every day contribute to the
company’s growth through their commitment and dedication. We are over 1000
employees and counting!
If you want to work as a Customer Advisor, then jumpstart your career by working with one of the most promising travel companies in Europe. Become of part of our new adventure!
A typical day:
tasks, such as inbound calls, mailing, Social Media, and chat. You will support customers by giving informations, advising, and managing reservations.
· Manage customer expectations through a calm and empathetic stance and feel excited when you are successful in resolving their cases.
· valuable technical skills in the reservations field that will empower you to progress while gaining a privileged view and know-how of the inner workings. Also, become a multitasking expert, performing more than one function, using multiple channels, such as email, inbound call, social networks.
· YOU speak native French and speak English fluently (minimum level B2).
· YOU find complexity interesting and can adapt and improvise according to new and unexpected challenges.
· YOU have the mental agility to work with dual monitors and as many applications as you need.
· YOU are curious, proactive, and have a problem-solving mentality.
What benefits we´ll offer you…
· Salary: From 12,000 to 13,000 Euros gross per year (bonus included)
· Schedule: Rotative Shifts from Monday to Sunday (40 hours per week).
· Contract: Initial 6 months contract and renewable.
· Benefits package: Performance bonus, meal allowance, transportation allowance, two extra salaries per year.
· Extra Bonus Language: 100€ per month if you have C1 English.
· Relocation package: Three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket up to 400€.
Life at our company