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French Customer Advisor for Oui SNCF

Parcial Full Time

                         French Customer Advisor for Oui SNCF

As part of Webhelp you will have the unique opportunity to build your international career in a fast-paced growth company based in sunny Lisbon. Our employees are open-minded, inclusive and proactive people that every day contribute to the company’s growth through their commitment and dedication. We are over 1000 employees and counting!

If you want to work as a Customer Advisor, then jumpstart your career by working with one of the most promising travel companies in Europe. Become of part of our new adventure!


A typical day:

You will assist customers by handling multichannel tasks, such as inbound calls, mailing, Social Media, and chat. You will support customers by giving informations, advising, and managing reservations.


Your future project…

·       Grow professionally: A unique opportunity to start working in a start-up where you can directly contribute to the company’s fast-paced growth, and internally progress to other job positions as the project expands.

·       Help Customers: Manage customer expectations through a calm and empathetic stance and feel excited when you are successful in resolving their cases.

·       Work as a tourism advisor: Rapidly gain valuable technical skills in the reservations field that will empower you to progress while gaining a privileged view and know-how of the inner workings. Also, become a multitasking expert, performing more than one function, using multiple channels, such as email, inbound call, social networks.


Who we’re seeking…

·       YOU speak native French and speak English fluently (minimum level B2).

·       YOU find complexity interesting and can adapt and improvise according to new and unexpected challenges.

·       YOU have the mental agility to work with dual monitors and as many applications as you need.

·       YOU are curious, proactive, and have a problem-solving mentality.


What benefits we´ll offer you…

·       Salary: From 12,000 to 13,000 Euros gross per year (bonus included)

·       Schedule: Rotative Shifts from Monday to Sunday (40 hours per week).

·       Contract: Initial 6 months contract and renewable.

·       Benefits package: Performance bonus, meal allowance, transportation allowance, two extra salaries per year.

·       Extra Bonus Language: 100€ per month if you have C1 English.

·       Relocation package: Three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket up to 400€.


Life at our company



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