Customer Support with German for Hotel Industry

Customer Support with German for Hotel Industry Solving problems and assisting clients is your thing? A German Speaker living in Valencia? We have an awesome opportunity available. Reports To Customer Support Team Lead Job Overview This is what you tell people at parties: I am working at an international, superfast-growing tech company, and we are revolutionizing hoteliers around the globe. This is one of the world's best Hotel Management Systems for 2 years in a row and empowers hoteliers to run their property way more effectively. They have a growing team of 100 heads that is working from 10 offices all over the world! ✅ Your role You will be responsible for ensuring our German-speaking hoteliers use the platform with absolute happiness! You will be accountable for: - Training hoteliers in using the platform to their best advantage on all possible touchpoints - Proactively calling hoteliers to educate them of the added value of our additional paid features - Fun & productive collaboration with our other teams, specifically your German teammates. - Creating video & written content to teach our hoteliers in all possible topics so they can use the platform in the most self-sufficient way ❤️ Benefits - Working in a vibrant international fast-growing company - Unlimited learning & growth potential - Your ideas and performance making a big difference in our organization and the global hotel industry - Work hard, Play hard mentality. We love celebrating successes together! - Employee Equity Scheme - Annual Platform Hotel Experience - Friday lunches paid for by the company - Annual salary increases - Training & Development opportunities ✨ The perfect fit - Speaks German proficiently - Is located in Valencia - has Hotel (front-desk/reservations) experience - Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions and not afraid to upsell - Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritization abilities - Drive to revolutionize hoteliers worldwide - Self-motivated & ability to deliver under pressure - Team-player - Organized and has a great eye for detail - Affection for both international business & tech Shares our core values: 1. 🥇 ACCOUNTABILITY 2. 🔁 BEAT YESTERDAY 3. ⏩ CLOCK SPEED 4. 🤝 DEAL’S A DEAL 5. 👩‍👩‍👧‍👦 EMPOWER ANOTHER

German-speaking Customer Success Manager

German-speaking Customer Success Manager Solving problems and assisting clients is your thing? A German Speaker living in Valencia? We have an awesome opportunity available Job Overview This is what you tell people at parties: I am working at an international, superfast-growing tech company, and we are revolutionizing hoteliers around the globe. This is one of the world's best Hotel Management Systems for 2 years in a row and empowers hoteliers to run their property way more effectively. They have a growing team of 100 heads that is working from 10 offices all over the world! ✨ Your role You will be responsible for helping existing customers leverage the full power of the platform by upselling a range of upgrades. These upgrades range from premium services including automated customer upselling and entry-level revenue management to integrations with an extensive marketplace of connectivity partners covering accounting automation, point of sale, door lock, third-party revenue management software, and much more. ✅ Your Responsibilities - Selling upgrades to an extensive range of German-speaking hoteliers; - Following up internally generated leads by a dedicated customer content marketing team within agreed response times; - Managing your lead pipeline, never losing a deal opportunity out of sight; - Reaching out to hoteliers directly, to advise them of the added benefits of the platform - Deliver demos to interested hoteliers demonstrating the scope of the platform and added benefits. - Develop a deep understanding of our product suite and competitor pricing and product offering. - You will spend your days showcasing to hoteliers how to get the very best of the product and how the many upgrades the company offers, and that can enable them to further level up their hotel operations, saving them time, and costs and generating more revenue! 🤩 Your Profile - Fluent in German - Located in Valencia - Organized andEfficient - Results-orientated, proactive, and clear communicator - Shares our core values: ACCOUNTABILITY, BEAT YESTERDAY, CLOCK SPEED, DEAL’S A DEAL and EMPOWER ANOTHER ❤️ Your Benefits - Working in a vibrant international fast-growing company - Unlimited learning & growth potential - Your ideas and performance make a big difference in the organization and the global hotel industry - Work hard, Play hard mentality. - Employee Equity Scheme - Annual Hotel Experience - Friday lunches sponsored by the company - Annual salary increases - Training & Development opportunities