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French-speaking Technical Advisor based in Lisbon - 1590139673

Permanent Full Time

French-speaking Technical Advisor based in Lisbon

Fixed-term Full-time 

Do you like interacting with people remotely and you have experience in Technical troubleshooting? If your answer is ‘yes’, catch this Technical Support Job in Lisbon! We are in search of native French-speakers to provide quality Customer Service for the best Search Engine in the world. 

Technical Customer Support based in Lisbon (native French + English) 

The role

You will solve consumer’s doubts and general inquiries while you empower your technical skills, building long-lasting relationships with clients through product support and troubleshooting mainly by phone, email and chat. 

Your opportunity

Work in your native language for a big project. A global and talented Customer Care team awaits you. Be part of the success of a leading company.

This is your New Job in Lisbon if

- You have native level French and you are fluent in English (from B2 level)

- You have experience in Technical troubleshooting and Technical Customer Support

- You are comfortable with digital environments 

- You have excellent communication skills 

- You like helping others with their technical issues 

- You are open to learn everything about new technologies

- You can talk about technical issues in non-technical terms

- You enjoy working in a fast-paced environment 

- You are able to work from Monday to Sunday (8am-5pm)

Your day to day at work

- Assist French-speaking users with Pre-Sales, general Inquiries, and technical support issues via phone, email, chat, social or social messaging channels

- Respond to inbound customer requests

- Document relevant case information 

- Ensure excellent customer satisfaction 

- Adapt the brand’s voice and tone for interactions on both private (phone, email, chat, messaging channels) and public (social, forums, ecommerce reviews) channels 

- Escalate issues and customers to higher tiers of support 

Keywords to success in Technical Customer Support

- Empathy

- Quick learner

- Team-player 

- Outgoing


- Competitive salary + performance Bonus

- Transportation allowance

- Health insurance with a dental plan 

- Opportunities for career progression 

- International Mobility Program

- Your future workplace is a modern office with new amenities (you’ll be working from home temporarily due to Covid-19 contingency plan) 

- Work in a diverse environment with people from over 15 nationalities

- Discounts in local businesses

If you are in Lisbon and it sounds like you, apply now and get a job in your native language today! 

Apply Now