German-speaking Travel Customer Care in Lisbon - Hybrid

Are you a German speaker and passionate about traveling? 

We would like to meet you! We are looking for Customer Advisors to join a leading hotel group in Lisbon!

German Customer Care Representative based in Portugal

About the Company

This is a prime hotel group that offers unique and meaningful experiences in more than 5100 hotels across 110 countries.

✨ Your Profile

- You are fluent in German.

- You are proficient in English (B2).

- You are passionate about the hotel industry. 

- You are able to work on rotating shifts.

- You have great communication and interpersonal skills.

- You are customer focused.

✅ Your responsibilities

- Be the bridge between the hotels and the suppliers providing information, offering support and solving B2B complaints. 

- Prepare, maintain, and review purchasing files, reports and price lists.

- Customers advice by telephone, email or chat to provide information about products or services, take or enter orders, cancel accounts, loyalty programs or details of complaints.

- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

❤️ Benefits

- Competitive salary.

- Full-time position.

- Performance and Complexity Bonus.

- Private health insurance from the signature of the employment contract.

- Paid training.

- Hybrid model.

- Free Portuguese courses

- Team building and outdoor activities organized by the employee

- Affordable lunch at office canteen

Relocation package

- Pick-up from the airport and administrative support for your integration in Portugal.

- Reimbursement of flight costs.

- Free annual flight home.

- Accommodation

This is your chance to work for a large hospitality group in sunny Lisbon, catch this opportunity and apply in just one click!