German-speaking Customer Service Representative for Estée Lauder (German Market) in Lisbon

We are looking for German speakers with excellent communication skills to provide high-quality customer satisfaction for this innovative team! Join an international team and make new memories in the exciting city of Lisbon while working for a global cosmetics brand.

About the Company

An American multinational cosmetics company, Estée Lauder is one of the world's leading manufacturers of makeup, skincare, fragrance, and hair care products. With more than 25 brands sold in over 150 countries, they use creativity and innovation to push the boundaries of beauty products.

✨ Your profile

- Fluent in German and a high level of English.

- Excellent listening and communication skills.

- Computer-savvy.

- Open to learning about customer care strategies and understanding the company's products.

- Able to work 40 hours per week from Monday to Saturday in rotating shifts.

✅ Your responsibilities

- Provide outstanding customer experiences.

- Resolve customer questions as quickly and efficiently as possible.

- Communicate with customers via telephone, email, live chat, messaging, social media, and in writing.

- Give advice, answer questions, and promote the brands in every interaction.

❤️ Benefits

- Full-time position.

- Competitive salary.

- Fixed-term, renewable employment contract (with a duration of 12 months).

- Permanent employment contract after 2 years.

- Extra compensation day for working on a Portuguese public holiday.

- Paid initial training.

- Holiday and Christmas bonuses.

- Private health care insurance.

🏠 Relocation package 

- Airport pick-up.

- Administrative support for integration in Portugal.

- Reimbursement of flight costs.

- Free annual flight home.

- Room accommodation in a company flat in Lisbon.

- Company events, team buildings, water sports, and free language courses.

Take this career opportunity and be part of the success of a global brand. So what are you waiting for? Apply now!

Customer Service, Customer Support, Customer Satisfaction, Customer-focused, Communication Skills, Problem Solving, Customer Retention, Complaint Handling, Customer Advice, Telephone Service