German-speaking Customer Service Agent in the Denim & Casual Wear Industry – Barcelona

Are you a German speaker with a love for casual fashion and the dream of living in the cosmopolitan city of Barcelona? We invite you to be part of a vibrant team, turning every day into a fulfilling experience! We are actively seeking spirited German-speaking Customer Service Agents to support our project in the denim and casual wear sector.

German-speaking Customer Service Agent at a Renowned Denim Brand

Become part of a brand with a legacy that reshaped casual wear since its inception in the 19th century, particularly known for its pioneering denim jeans. This brand has constantly evolved, blending tradition with innovation, and stands as an icon in the fashion industry, merging style with comfort.

✅ Your Profile:

- Proficient in both German and English.

- Familiarity with IT platforms, tools, apps, and basic internet configuration; Windows/MS Office proficiency is a plus.

- A strong customer-focused mindset.

- Excellent listening and problem-solving skills.

- Ability to work independently, adapt to different situations, and be a team player.

❤️ Your Responsibilities:

- Provide top-notch customer service via phone, email, chat, and other automated alerts for our fashion industry clients.

- Quickly learn about fashion products and services.

- Efficiently log call details onto management systems and follow up to ensure resolution within service level agreements (SLAs).

- Stay updated with service, product knowledge, and industry trends.

- Cover for colleagues and collaborate with supervisors on projects as needed.

- Actively participate in team meetings and contribute to a positive working environment.

✨ Perks & Benefits:

- A full-time contract

- A competitive salary and performance bonuses.

- A vibrant, international team and a positive work culture.

- Relocation package and assistance for newcomers.

- Full paid training about the company and the project.

- Opportunities for career development and specialized training.

- Friends hunting (referral) bonus.

🏢 Location & Environment:

- Work in a great office location in Barcelona, renowned for its sunny weather, rich culture, and lively atmosphere.

- Experience working with some of the most innovative technologies and digital environments in the market.

We Value Diversity & Inclusion: Even if you feel you don’t meet every single requirement, we encourage you to apply. We're committed to creating an inclusive, supportive, and diverse workplace. We value your enthusiasm and willingness to learn and grow with us.

🌟 Come on board with us and explore a career in the world of denim and casual fashion – where your flair for style and customer service excellence can shine.