Customer Support with German for Hotel Industry

Solving problems and assisting clients is your thing? A German Speaker living in Valencia? We have an awesome opportunity available.

Job Overview

This is what you tell people at parties:

I am working at an international, superfast-growing tech company, and we are revolutionizing hoteliers around the globe. This is one of the world's best Hotel Management Systems for 2 years in a row and empowers hoteliers to run their property way more effectively. They have a growing team of 100 heads that is working from 10 offices all over the world!

✅ Your role

You will be responsible for ensuring our German-speaking hoteliers use the platform with absolute happiness!

You will be accountable for:

- Training hoteliers in using the platform to their best advantage on all possible touchpoints

- Proactively calling hoteliers to educate them of the added value of our additional paid features

- Fun & productive collaboration with our other teams, specifically your German teammates.

- Creating video & written content to teach our hoteliers in all possible topics so they can use the platform in the most self-sufficient way

❤️ Benefits

- Working in a vibrant international fast-growing company

- Unlimited learning & growth potential

- Your ideas and performance making a big difference in our organization and the global hotel industry

- Work hard, Play hard mentality. We love celebrating successes together!

- Employee Equity Scheme

- Annual Platform Hotel Experience

- Friday lunches paid for by the company

- Annual salary increases

- Training & Development opportunities

✨ The perfect fit

- Speaks German proficiently

- Is located in Valencia

- has Hotel (front-desk/reservations) experience

- Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions and not afraid to upsell

- Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritization abilities

- Drive to revolutionize hoteliers worldwide

- Self-motivated & ability to deliver under pressure

- Team-player

- Organized and has a great eye for detail

- Affection for both international business & tech

Shares our core values:

1. 🥇 ACCOUNTABILITY

2. 🔁 BEAT YESTERDAY

3. ⏩ CLOCK SPEED

4. 🤝 DEAL’S A DEAL

5. 👩‍👩‍👧‍👦 EMPOWER ANOTHER