Move to sunny Lisbon and work in Fashion! (GERMAN)
If you’re interested in design and enjoy interacting with people remotely, we need you! We have a great opportunity for a motivated individual based in Lisbon. We are looking for a great communicator with customer sensibility.
German-speaking Customer Advisor for PVH (Lisbon based)
Yes, you know them. PVH is an American fashion group running world-loved labels as Calvin Klein and Tommy Hilfiger. Based in New York, the company operates in more than 40 countries with 36.000 employees.
Become a member of the first class PVH Support Team in Lisbon. An exciting and international atmosphere awaits you. Work abroad in your native language for a big company with career opportunities.
Your mission is to deliver telephone and written support for German-speaking customers in a polite and helpful manner.
This is your new job in Lisbon if
- You are proficient in German and fluent in English (written and spoken)
- You have excellent communication skills
- You are open to learn
- You are happy to stay in Lisbon for more than 6 months
- You are able to work 160h/month on a rotational shift pattern (from Monday to Saturday, 07:00-19:00h)
** Experience in telephone customer service/call center environment is a plus
Your day to day at work
- Listen to German-speaking customers questions and concerns, providing the best possible answers and solutions via phone
- Assist with orders, deliveries, payments and returns via e-mail, chat and social media channels
- Provide information about trendy products, advice and quick assistance on payment methods, delivery, exchange and guarantee
- Cross-selling and upselling of products after providing help to the customer
Keywords to success at work
- Positive energy
- 2 weeks paid intensive training for all new employees with focus in computer software programs and customer management
- Full-time position in a big company (8h/day)
- Temporary, renewable employment contract (with a initial duration of one year; permanent employment contract after 2 years)
- Competitive salary + bonus
- If you work on weekend days, you receive a shift allowance of 25% of the hourly wage. On a Portuguese public holiday, you receive an additional day of vacation (you have 22 days a year)
- Private health insurance
- Relocation package for #cityjobbers coming from abroad within airport pick-up and administrative help for registration in Portugal, initial flight expenses reimbursement, possibility to live in one of the company apartments in Lisbon and free annual flight home (in Europe)
- Free Portuguese language courses
- Nice office with central location: your future job place will be in Edificio Marconi
PVH believes in a world full of forward design, creativity and good-quality apparel. If your dream job is to work for this global project from sunny Lisbon, we want to hear from you!