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Move to sunny Lisbon and work in Fashion! (GERMAN) - 1590139670

Permanent Full Time

Move to sunny Lisbon and work in Fashion! (GERMAN)

If you’re interested in design and enjoy interacting with people remotely, we need you! We have a great opportunity for a motivated individual based in Lisbon. We are looking for a great communicator with customer sensibility. 


German-speaking Customer Advisor for PVH (Lisbon based)

The Company

Yes, you know them. PVH is an American fashion group running world-loved labels as Calvin Klein and Tommy Hilfiger. Based in New York, the company operates in more than 40 countries with 36.000 employees. 


The opportunity

Become a member of the first class PVH Support Team in Lisbon. An exciting and international atmosphere awaits you. Work abroad in your native language for a big company with career opportunities. 


The role

Your mission is to deliver telephone and written support for German-speaking customers in a polite and helpful manner. 


This is your new job in Lisbon if

- You are proficient in German and fluent in English (written and spoken) 

- You have excellent communication skills

- You are open to learn 

- You are happy to stay in Lisbon for more than 6 months

- You are able to work 160h/month on a rotational shift pattern (from Monday to Saturday, 07:00-19:00h)

** Experience in telephone customer service/call center environment is a plus

 

Your day to day at work
- Listen to German-speaking customers questions and concerns, providing the best possible answers and solutions via phone

- Assist with orders, deliveries, payments and returns via e-mail, chat and social media channels
- Provide information about trendy products, advice and quick assistance on payment methods, delivery, exchange and guarantee

- Cross-selling and upselling of products after providing help to the customer


Keywords to success at work

- Enthusiasm 

- Proactive

- Positive energy

- Team-player

- Responsible


Benefits

- 2 weeks paid intensive training for all new employees with focus in computer software programs and customer management 

- Full-time position in a big company (8h/day)

- Temporary, renewable employment contract (with a initial duration of one year; permanent employment contract after 2 years)

- Competitive salary + bonus

- If you work on weekend days, you receive a shift allowance of 25% of the hourly wage. On a Portuguese public holiday, you receive an additional day of vacation (you have 22 days a year)

- Private health insurance 

- Relocation package for #cityjobbers coming from abroad within airport pick-up and administrative help for registration in Portugal, initial flight expenses reimbursement, possibility to live in one of the company apartments in Lisbon and free annual flight home (in Europe)

- Free Portuguese language courses

- Nice office with central location: your future job place will be in Edificio Marconi


PVH believes in a world full of forward design, creativity and good-quality apparel. If your dream job is to work for this global project from sunny Lisbon, we want to hear from you!


Apply Now