New Job Opportunities in Barcelona! French-speaking Customer Advisor

Do you speak French and you want to live in Barcelona? Are you interested in working for a world-renowned fashion brand? We have exactly the right opportunity for you! As a French-speaking Customer Service Advisor, you'll work directly with clients by email and phone to offer kind solutions for all their inquiries in your native language. Join an exciting and successful team and enter the fashion industry!

The Company

This is an international brand, globally famous for its designs and products for women, men and children. Enter this fascinating world of clothing and accessories working from the innovative @22 district in Barcelona, very close to the beach. 

Your Profile

- Native level of French and fluent in English 

- You are open to develop your customer service skills 

- You are passionate and familiar with the fashion industry

- You have excellent communication and interpersonal skills

- You pay attention to small details, and you are well-organized

- You have an outgoing, enthusiastic, positive and engaging personality

- You are able to work 39 hours per week on a rotational shift pattern 

- Good disposition to work in a customer service environment

- Customer care skills - ability to listen to and understand the customers' needs

Your Responsibilities

- Effectively solve customer issues in your native language

- Manage complaints and inquiries with a friendly and respectful tone 

- Keep customer satisfaction at the core of every decision

- Help clients with their online shopping and advise on their orders 

- Solve customer queries via telephone, email, voicemail, chats, or other channels

- Maintain knowledge of the company's services and products 

- Work on additional tasks connected to keeping up the service performance, quality and customer satisfaction

Benefits

- 2 weeks initial paid-training 

- Competitive compensation + Bonus

- Ongoing training

- Work in a modern office in the heart of Barcelona @22 district

- 39 hours/week (rotating shift): Monday to Saturday from 09:00 to 21:00

- Possibility to grow within the company

- Discounts with local business

- Free after work activities

- Intercompany mobility 

- Real growth opportunities to progress

Take this chance to belong to a multicultural company with employees from over 100 different nationalities. If you identify with this job description, apply with a few clicks!