Finnish-Speaking Customer Supp...
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Finnish-Speaking Customer Support Agent in Athens, Greece

✈️ Relocation Package

🌱 Fresh



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Perks & benefits
Relocation package
Language courses
Multicultural team

Customer Support Agent - Finnish (Athens, Greece) 🌟

About the Company

Join a leading global technology company, renowned for providing top-tier digital security solutions. This is an exciting opportunity to be part of a dynamic team that ensures a secure digital experience for millions of users worldwide. You will be working in an innovative and inclusive environment that values excellence and continuous improvement.



Your Profile

- Proficiency in Finnish speaking with excellent command of English (C1 level)
- Customer Service Experience: Minimum of 1 year in customer care, technical support, or a similar role, preferably in the technology sector
- Technical Skills: Familiarity with Windows and OSX file systems. Advanced knowledge of MAC, iOS, and Android operating systems. Ability to troubleshoot common PC, MAC, and mobile issues
- Soft Skills: Professional, empathetic, adaptable, with a high sense of responsibility. Strong sales orientation and excellent communication skills

Your Responsibilities

- Handle inbound calls and emails regarding refund requests, assistance with online purchases, product activation, and customer account queries
- Assist customers in downloading, activating, and troubleshooting their products. Offer remote support sessions and follow-up via email
- Identify customer needs, recommend suitable products, and assist with purchases. Provide retention offers and solutions for refund requests
- Navigate through the knowledge base to resolve technical issues and keep customers informed throughout the troubleshooting process


- Attractive compensation package with performance-based incentives
- Full training provided to equip you with the necessary skills and knowledge
- Opportunities for professional growth and career advancement
- Collaborative and supportive work culture in a modern office in Athens
- Health insurance, meal vouchers, and other employee benefits

Take this opportunity to advance your career in a vibrant and multicultural city, while contributing to a global leader in digital security. Apply now and become part of a team that makes a difference!


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