Czech-speaking Customer Support Representative for Renewable Energy Company in Lisbon

Are you ready to embark on an exciting career journey in Lisbon? Join a dynamic team as a Czech-speaking Customer Support Representative for a leading renewable energy company. At our heart, we're all about providing exceptional customer experiences. Here's your chance to make a meaningful impact!

⚡ About the Company

At the forefront of renewable energy, we are committed to making a positive impact on the environment. Join us in our mission to drive sustainable energy solutions.

✅ Your Profile

- Proficient Czech and fluent English

- Excellent communication skills, empathy, and team spirit.

- Previous experience in Customer Service is a plus.

- Attention to detail – recognizing that small details can make the biggest difference.

- Demonstrated ability to work independently and make decisions with minimal supervision.

- Passion for delivering exceptional customer experiences.

✨ Your responsibilities:

You will be at the forefront of our mission to deliver top-notch customer service in the renewable energy sector.

- Promptly responding to customer inquiries.

- Engaging with customers through various communication channels.

- Addressing and resolving customer concerns and complaints.

- Developing an in-depth knowledge of our products to effectively answer questions.

- Processing customer orders, forms, applications, and requests.

 - Maintaining records of customer interactions, transactions, comments, and complaints.

- Collaborating and coordinating with colleagues when necessary.

- Providing valuable feedback to improve our customer service process.

❤️ Benefits:

- Relocation package (Flight reimbursement, financial support for accommodation)

- Competitive wages with fourteen monthly payments per year

- Health Insurance from day one of your contract

- Performance Bonus

- Meal allowance in voucher card (net)

- Major Care (up to 6 appointments per support area: psychological, financial, legal and psychosocial)

- Urban Sports free membership

- Flexible work schedules

- Well-being campaigns, training and development programs, partnerships/discounts, and year-round events

- Feel Good Community - Tailored wellness and psychological support for our teams

- Opportunities for career progression and international growth

- Refer a friend program and other incentives

- A modern work environment in an attractive location with excellent public transport connections

- Experience the vibrant city of Lisbon, known for its quality of life

Join us in creating opportunities and making a difference in the world of renewable energy. Your journey starts here in Lisbon.