What is burnout syndrome? Burnout syndrome is the result of chronic stress linked to work. It can cause physical and emotional exhaustion. It is generally connected to overworking, conflicts with coworkers, and fears of being laid...
4 day work week, a solution to improve call center productivity? In recent times, there has been a growing trend of companies that are beginning to offer compressed work weeks to some of their employees. This...
How to plan staff turnover in your call center? Success in sizing a Contact Center depends to a large extent on the ability to plan the right number of personnel, in the right place, at the...