30 Sep Trust in the workplace: tips to improve it
6 ways to create trust at work and why it’s important Even with all the changes that have taken place in the world of work lately, some things will never change: People need to be able...
employee managament Tag
20 Apr 10 tips to avoid employee burnout in your company
What is burnout syndrome? Burnout syndrome is the result of chronic stress linked to work. It can cause physical and emotional exhaustion. It is generally connected to overworking, conflicts with coworkers, and fears of being laid...
05 Apr Can 4 day work weeks increase productivity?
4 day work week, a solution to improve call center productivity? In recent times, there has been a growing trend of companies that are beginning to offer compressed work weeks to some of their employees. This...
01 Apr 5 key tips to sizing agents in a Contact Center
How to plan staff turnover in your call center? Success in sizing a Contact Center depends to a large extent on the ability to plan the right number of personnel, in the right place, at the...